Terms & Conditions

This website and the services described on it are operated by Zeta AI Automations, a business unit of Safal Enterprises (Udyam Registration No. UDYAM-MP-23-0290037), Indore, Madhya Pradesh, India. Contracts, quotations and invoices are issued in the name of Safal Enterprises.

By using this website or engaging our services, you agree to these terms. If you do not agree, please do not use the website or the services.

The content on this website is provided for general information about our services. You agree not to misuse the website, attempt to gain unauthorised access to it, disrupt its operation, or use it for any unlawful purpose.

We may update, change or remove website content at any time without notice.

We provide WhatsApp automation and business communication services, including workflow design, configuration, and support for feedback collection, review requests, appointment reminders, rescheduling communication, follow-ups and customer support flows.

The exact scope, deliverables, timelines and commercial terms of an engagement are set out in the quotation, proposal or written confirmation agreed between you and us. Where these terms and a signed quotation differ, the quotation applies for that engagement.

You agree to:

• provide accurate and complete information needed to configure your workflows;
• hold the necessary rights and permissions to contact the customers or patients whose details you share with us, and to comply with applicable consent and privacy requirements;
• use the automation only for legitimate business communication, and not for unsolicited bulk messaging, misleading content or any unlawful purpose;
• comply with the applicable policies of WhatsApp, Meta, Google and any other platform used in your workflow;
• maintain your own business accounts, numbers and subscriptions where these are required for the workflow; and
• keep access credentials shared with your team secure and inform us promptly of any change in authorised contacts.

You remain responsible for the content of the messages sent to your customers and for the clinical, commercial or professional advice contained in them.

Our services operate on top of WhatsApp and related messaging infrastructure provided by third parties. Message delivery, template approvals, number quality ratings, rate limits and account status are controlled by those platforms and not by us.

We cannot guarantee that every message will be delivered, read or responded to, and we are not responsible for platform decisions such as template rejections or restrictions applied to your business number.

Workflows may rely on third-party platforms and tools, including WhatsApp and Meta services, Google services, hosting providers and automation tools. Your use of those services is subject to their own terms, policies and charges. Any fees payable directly to a third-party platform are your responsibility unless agreed otherwise in writing.

We aim to keep configured workflows running reliably, but services may be interrupted by maintenance, platform changes, third-party outages, connectivity issues or events beyond our reasonable control. Unless a specific service level is agreed in writing, services are provided without a guaranteed uptime commitment.

Fees, billing frequency and payment methods are as stated in the quotation or proposal accepted by you. Unless stated otherwise:

• Setup or configuration fees are payable as set out in the quotation — [Specify setup fee and payment schedule].
• Recurring service fees are billed in advance for each billing period — [Specify billing cycle and due dates].
• Applicable taxes are charged in addition to the quoted fees, and third-party platform charges are billed to you separately or passed through as agreed.

We may suspend services where payments remain outstanding after the due date and a reasonable reminder.

Either party may end an ongoing engagement by giving written notice of [Specify notice period]. On cancellation, we will stop the configured workflows at the end of the paid period and, on request, provide reasonable assistance in handing over your business accounts.

Refunds, where applicable, are governed by our Refund & Cancellation Policy.

The Zeta AI Automations name, logo, website design and content, together with the workflow templates, documentation and tooling we develop, remain our intellectual property or that of our licensors. You may not copy, resell or redistribute them without our written consent.

Your business name, logo, customer data and message content remain yours. You grant us permission to use them only as needed to provide the services.

Our services support your business communication; they do not replace your own clinical, professional or commercial judgement. To the extent permitted by applicable law, we are not liable for indirect or consequential losses, loss of profits, loss of business, or losses arising from third-party platform behaviour, message non-delivery, or inaccurate data supplied to us.

Where liability cannot be excluded, our total liability for any claim relating to the services is limited to the fees paid by you to us for the services in the [Specify period, e.g. preceding three months] before the claim arose.

These terms are governed by the laws of India. Any dispute relating to these terms or our services is subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh.

We may revise these terms from time to time. The updated version will be published on this page with a new "last updated" date, and applies to use of the website and services from that date.

For questions about these terms, contact Zeta AI Automations at zetaaiautomations@gmail.com or +91 9926170578.