Privacy Policy

This Privacy Policy applies to the website and services of Zeta AI Automations, a business unit of Safal Enterprises (Udyam Registration No. UDYAM-MP-23-0290037), operating from Indore, Madhya Pradesh, India. In this policy, "we", "us" and "our" refer to Zeta AI Automations.

By contacting us or using our services, you agree to the practices described here.

We may collect the following information:

• Name — the name of the person making an enquiry or acting as a contact for a business.
• Phone or WhatsApp number — used to respond to enquiries and to communicate about services.
• Email address — used for enquiry responses, proposals and service-related communication.
• Business information — business or clinic name, type of business, and details about the communication process you would like to automate.
• Message content — the information you choose to include in an enquiry form, email or WhatsApp message.
• Technical information — standard server and security logs recorded by our website hosting provider, such as IP address, browser type and pages requested.

We do not ask for payment card details through this website, and we do not intentionally collect sensitive personal data or medical records through our enquiry form.

Information is used to:

• respond to enquiries, demo requests and trial requests;
• understand your requirements and prepare a proposal or workflow design;
• configure, deliver, support and maintain the automation services you engage us for;
• send service-related communication such as setup updates, support replies and administrative notices;
• maintain business records, including invoices and registration records, as required for our operations; and
• improve our services and website.

We do not sell your information, and we do not use enquiry details for unrelated marketing without your consent.

When we configure automation workflows for your business, we may process contact details of your customers or patients — for example names, phone numbers and appointment information — on your instructions and only for the purpose of operating the workflows you have asked us to set up.

You remain responsible for the data you share with us, for having an appropriate basis to contact those individuals on WhatsApp, and for meeting the consent, confidentiality and record-keeping obligations that apply to your business. We do not use your customer or patient lists for our own purposes.

When you contact us, we may reply by WhatsApp, phone call, SMS or email using the contact details you provided. Messages exchanged on WhatsApp are also subject to WhatsApp's own terms and privacy policy. You can ask us at any time to stop contacting you on a particular channel.

We take reasonable technical and organisational measures to protect the information in our care, including limiting access to the people who need it and using reputable service providers for hosting and communication.

No method of transmission or storage over the internet can be guaranteed to be completely secure, so we cannot promise absolute security. If we become aware of a security incident affecting your information, we will take appropriate steps and inform you where required.

We rely on third-party platforms and providers to operate our services, which may process information on our behalf:

• WhatsApp / Meta — message delivery and business messaging infrastructure;
• Google — review pages, business email and related tools;
• Website hosting and form handling — delivery of this website and receipt of enquiry form submissions;
• Automation and workflow tools — the tools used to build and run the workflows configured for your business.

These providers process information under their own terms and privacy policies. We may also disclose information where required by applicable law or a valid legal request.

We retain enquiry and customer information for as long as needed to respond to your request, provide the services, and meet our legal, accounting and record-keeping requirements. When information is no longer needed for these purposes, we delete it or stop using it.

If you engage us for ongoing services, workflow data is retained for the duration of the engagement and for a reasonable period afterwards, unless you ask us to remove it earlier.

You may ask us to:

• confirm what information about you we hold;
• correct information that is inaccurate or out of date;
• delete information we no longer need to keep for legal or operational reasons;
• stop contacting you, or stop using your details for a specific purpose; and
• withdraw consent you previously gave.

Write to us at zetaaiautomations@gmail.com and we will respond within a reasonable period. We may need to verify your identity before acting on a request.

This website does not use advertising or cross-site tracking cookies. Our hosting provider may record standard server logs and aggregate traffic information to keep the site secure and reliable. If we introduce analytics or cookies in future, this policy will be updated.

We may update this policy to reflect changes in our services, tools or legal requirements. The revised version will be published on this page with a new "last updated" date.

For any question or request relating to this policy, contact Zeta AI Automations at zetaaiautomations@gmail.com or +91 9926170578. Registered address: S-187, Malwa County, Rahu Khedi, Manglaya Sadak, Indore, Madhya Pradesh, India - 453771.