Refund & Cancellation Policy

This policy applies to services provided by Zeta AI Automations, a business unit of Safal Enterprises (Udyam Registration No. UDYAM-MP-23-0290037). It should be read together with our Terms & Conditions and the quotation or proposal accepted for your engagement.

Where a signed quotation or written agreement states different commercial terms, those terms apply for that engagement.

Our work consists largely of consultation, workflow design, configuration and ongoing support. Once configuration work has been carried out for your business, that effort cannot be returned or resold, which is why refunds are assessed against work already completed rather than applied automatically.

Setup and configuration fees cover the time spent understanding your process, designing the workflow and configuring your communication setup.

• Refund eligibility before configuration begins: [Specify whether a full or partial refund applies].
• Refund eligibility after configuration has started: [Specify pro-rata basis, e.g. fees for completed work retained].

Recurring fees cover the ongoing operation, monitoring and support of your workflows for a billing period.

• Current billing period: [Specify whether the running period is refundable or non-refundable].
• Future billing periods are not charged once a valid cancellation notice has been received and the notice period has ended.
• Advance payments for periods not yet started: [Specify refund or credit treatment].

Where a free trial is offered, no fees are charged for the trial period and you may discontinue at any time before it ends.

• Trial duration and included scope: [Specify trial duration and what is included].
• What happens at the end of the trial: [Specify whether paid service begins automatically or on confirmation].

You may cancel an ongoing engagement by sending a written cancellation request from your registered email or WhatsApp number, giving notice of [Specify notice period].

Workflows continue to run until the end of the paid period unless you ask us to stop them earlier. On request, we will provide reasonable assistance in handing over the business accounts used in your workflow.

We may suspend or cancel services where fees remain unpaid after a reasonable reminder, where the services are used in breach of our Terms & Conditions or platform policies, or where continued delivery is not possible due to third-party platform restrictions.

Where we cancel services for reasons that are not attributable to your breach, any fees paid for a period not delivered will be refunded or credited as set out in section 04.

Charges payable to third parties — including WhatsApp and Meta messaging charges, Google services, telephony and other subscriptions — are governed by those providers. Such amounts are typically non-refundable by us, and we can only refund amounts actually received by Safal Enterprises.

Send your request to zetaaiautomations@gmail.com including:

• your business or clinic name and registered contact details;
• the invoice number or payment reference;
• the service or billing period the request relates to; and
• the reason for the request.

We acknowledge refund requests and respond with a decision within [Specify review timeline, e.g. number of working days]. We may ask for additional information needed to assess the request.

Approved refunds are made to the original payment method or bank account used for the payment, in Indian Rupees.

• Processing time: [Specify processing timeline] after approval, subject to banking timelines.
• Deductions, if any, for transaction charges or completed work: [Specify deductions].

For any question about cancellations or refunds, contact Zeta AI Automations at zetaaiautomations@gmail.com or +91 9926170578.